Terms & Conditions
Welcome to eliselashes.com. The following Terms and Conditions govern the relationship between users, customers, and visitors and eliselashes.com ("we", "us", "our", "the Site", or "the Company"), establishing the legally binding protocols for accessing services, browsing content, and purchasing products through this website. By accessing or purchasing from eliselashes.com, you explicitly acknowledge and agree to be bound by these terms.
1. Acceptance of Terms
By accessing, browsing, creating an account, or placing an order through eliselashes.com, you unconditionally agree to comply with and be bound by these Terms and Conditions, along with our Privacy Policy. If you do not agree to these terms, you must discontinue use of the site immediately. These terms apply to all transactions, interactions, and services provided through eliselashes.com.
2. Product Use, Safety, Hygiene Exclusions & Allergic Reaction / Product Liability Disclaimer
Personal Use Only: All products, including false eyelashes, adhesives, applicators, and cosmetic items, sold on eliselashes.com are strictly for personal, non-commercial use. Commercial reselling without explicit prior written authorization from eliselashes.com is strictly prohibited.
Strict Hygiene Exclusions (No Returns on Unsealed Items): In accordance with applicable UK/EU Consumer Contracts Regulations and international consumer protection standards, goods that are unsealed after delivery and are not suitable for return due to health protection or hygiene reasons are strictly non-returnable and non-refundable. False eyelashes, lash adhesives, liquid eyeliners, and associated eye cosmetics come into direct contact with skin and mucous membranes. Once the outer seal or individual packaging is broken, unsealed, or opened, eliselashes.com cannot accept returns, exchanges, or refunds under any circumstances.
Allergic Reactions, Product Issues & Direct Manufacturer Contact Requirement:
eliselashes.com functions as a retailer and distributor. We do not manufacture, formulate, or produce the cosmetic goods or eyelash adhesives sold on the Site.
Cosmetic formulations and lash glues contain specialized ingredients that may cause varying individual skin sensitivities or allergic reactions. Customers are solely responsible for reviewing product ingredients, conducting a patch test 24–48 hours prior to full use, and assessing personal suitability.
eliselashes.com, its owners, operators, directors, and employees assume zero liability and zero legal or financial responsibility for any adverse reactions, allergic responses, eye irritation, injury, medical complications, or product dissatisfaction resulting from the use of any product.
In the event of any allergic reaction, skin/eye irritation, health concern, quality issue, or product malfunction, the customer must contact the product manufacturer or original brand owner directly. All product warranties, liability claims, ingredient inquiries, or health concerns rest solely with the original product manufacturer.
Health & Usage Representations: Any health, beauty, or cosmetic statements made on our website or packaging are for informational and educational purposes only. Individual results vary, and no specific outcome or duration of wear is guaranteed.
3. Pricing, Availability & Modifications
Currency & VAT: All product prices displayed on the website are in £ sterling (GBP), including VAT at the current UK rate, and exclusive of shipping/delivery charges unless expressly stated otherwise.
Price Changes: We reserve the right to modify, adjust, or update advertised prices, product descriptions, or delivery costs at any time without prior notice before accepting an order.
Stock Availability: All products are subject to stock availability and may be withdrawn or discontinued at any time. If an ordered product cannot be fulfilled, eliselashes.com will notify you and offer an alternative product or a full refund for the unavailable item(s).
Service Modifications: We reserve the right to modify, suspend, or discontinue any aspect of our site, products, or services without liability to you or any third party.
4. Product Authenticity & Descriptions
Authenticity Guarantee: We guarantee that all advertised products sold through eliselashes.com are 100% genuine and authentic. To secure competitive pricing for our customers, we may occasionally source inventory originally intended for distribution in other global regions. Consequently, trade names, language variations, or packaging aesthetics may slightly differ from items sold locally.
Illustrative Product Details: Images, photographs, and color swatches provided on the website are for reference and illustrative purposes only. Actual colors and packaging may vary slightly due to screen resolutions and lighting conditions during photography. Unboxed items may reference equivalent regular packaged goods pricing for comparison purposes only. By placing an order, you confirm acceptance of these standard variations.
5. Orders, Payment & Billing Security
Order Acceptance: All orders placed on eliselashes.com constitute an offer to purchase and are subject to final acceptance by us. We reserve the absolute right to refuse, limit, or cancel any order for any reason, including suspected fraud, inventory errors, or unauthorized reseller activity.
Payment Methods: Payment must be made in full at the time of order placement. We accept payments via PayPal and Nochex (supporting Credit Card, Visa, MasterCard, Maestro, and Debit Card).
Billing Information: You agree to provide current, complete, and accurate purchase and account details for all transactions. You agree to promptly update your account and payment info to enable successful processing.
Server & Transaction Protection: Payment transactions and card details are securely transmitted using SSL/TLS encryption through secure third-party payment gateways (PayPal or Nochex). Our database servers are protected behind high-security configurations within UK Server Systems. eliselashes.com shall not be held liable for losses incurred if a third party procures unauthorized access to data provided while accessing or ordering from the site, except where caused by our gross negligence.
6. Order Confirmation & Cancellation
Upon placing an order, you will receive an automated email acknowledging receipt of your order. This acknowledgement does not constitute formal acceptance of your order. A binding contract is formed only when the dispatch confirmation is sent. We reserve the right to cancel any order prior to dispatch.
7. Delivery, Shipping & International Customs
Dispatch & Timelines: Orders are processed and dispatched in accordance with our standard delivery schedules. Due to automated fulfillment systems, specific delivery times or requested arrival dates cannot be guaranteed.
Alternative Delivery Address: Customers may specify an alternative delivery address during checkout for convenience.
Free Shipping Offers: Free delivery offers displayed on the website apply exclusively to designated items (e.g., specified jewellery or promotion-eligible cosmetics) as explicitly detailed during checkout.
Transfer of Risk: Risk of loss or damage to goods passes to the customer upon delivery to the carrier or shipping provider. eliselashes.com is not responsible for delays, losses, or delivery failures caused by postal services, customs inspections, or external shipping carriers.
Customs, Import Duties & Local Taxes: For international shipments sent outside the local jurisdiction, the customer is deemed the importer of record and is solely responsible for paying all applicable import duties, customs clearance fees, VAT, and local taxes levied by the destination country.
8. Returns, Damaged Goods & Refund Protocols
IMPORTANT LEGAL NOTICE: Due to hygiene and health protection standards regarding eye area cosmetics and false eyelashes, opened or unsealed goods are strictly non-returnable.
Damaged or Defective Goods Claims: Please inspect your parcel immediately upon arrival. If a product arrives damaged in transit or defective, you must contact us at sales@eliselashes.com within 48 hours of delivery. Claims must include full details, order number, and clear photographic proof of the damaged item and packaging. Upon verification, we will issue a replacement or refund for the damaged item.
Standard Consumer Return Window (Unopened Items Only): In compliance with Consumer Distance Selling Directives, you have up to 7 days from date of receipt to notify us via email of your intent to return goods. To be eligible for a return:
The goods must be 100% unused, unopened, with all original protective seals, packaging, and tags intact.
Items must be in the exact condition in which they were dispatched.
Any free gifts, promotional items, or bundled accessories provided with the order must be returned concurrently.
Return Shipping Charges: You are responsible for paying all return shipping and tracking fees. Any reimbursement of return shipping costs remains at the sole discretion of eliselashes.com. We strongly recommend using a trackable shipping service.
Refund Processing: Approved refunds will be processed to the original payment method within 30 days of eliselashes.com receiving and inspecting the returned goods.
9. Intellectual Property Rights
All content on eliselashes.com—including text, website graphics, logos, button icons, product descriptions, images, digital downloads, data compilations, software, and trade dress—is the exclusive property of eliselashes.com or its content suppliers and is protected by UK and international copyright, trademark, and intellectual property laws. You may not extract, reproduce, modify, publish, or distribute any content without our express prior written consent.
10. User Submissions & Feedback
If you submit specific creative ideas, customer reviews, product feedback, suggestions, or materials to us (whether online, by email, or otherwise), you grant eliselashes.com an unrestricted, royalty-free, perpetual, and irrevocable license to edit, copy, publish, distribute, translate, and use such content in any medium worldwide without compensation or obligation to you.
11. Prohibited Uses & Account Termination
You are strictly prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform illegal acts; (c) to violate local, international, or federal regulations; (d) to infringe upon or violate our intellectual property rights; (e) to harass, abuse, insult, harm, or discriminate; (f) to submit false or misleading information; (g) to upload viruses or malicious code; or (h) to interfere with security features. We reserve the right to suspend or terminate your account and restrict access to the site immediately without notice for violating any prohibited use.
12. Third-Party Links
Certain content, products, and services available via eliselashes.com may include materials from third parties. Third-party links on this site may direct you to external websites that are not affiliated with us. We are not responsible for examining, evaluating, or guaranteeing the accuracy or safety of third-party websites, content, or transactions.
13. Limitation of Liability & Indemnification
Limitation of Liability: To the maximum extent permitted by applicable law, eliselashes.com, its directors, officers, employees, affiliates, agents, and contractors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including loss of profits, loss of data, skin/eye irritation, allergic reactions, or business disruption—arising from your use of the website or any products purchased through the website.
Indemnification: You agree to defend, indemnify, and hold harmless eliselashes.com and our parent, subsidiaries, partners, officers, directors, and employees from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your breach of these Terms and Conditions or your violation of any law or third-party rights.
14. Force Majeure
Neither party shall be held liable for any failure or delay in performing its obligations under these terms where such failure or delay arises from causes beyond reasonable control, including but not limited to acts of God, severe weather, war, terrorism, civil unrest, government regulations, embargoes, global pandemics, supply chain disruptions, labor disputes, or failure of public utilities/telecommunications networks.
15. Severability & Entire Agreement
If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall nevertheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. Such determination shall not affect the validity and enforceability of remaining provisions. These Terms, along with linked policies, constitute the entire agreement between you and eliselashes.com.
16. Data Protection & Privacy Policy
We handle all personal customer data in strict accordance with relevant Data Protection Acts and UK GDPR regulations. For detailed information on how we collect, store, and process your personal information, please review our Privacy Policy.
17. Statutory Rights & Governing Law
These Terms and Conditions do not affect your statutory rights as a consumer under applicable consumer protection legislation. These terms shall be governed by, interpreted, and construed in accordance with the laws of the jurisdiction in which our business is officially registered, and any legal disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the regional courts therein.
18. Customer Complaints & Support
We aim to resolve all customer concerns promptly and fairly. We will acknowledge formal complaints within 5 working days of receipt and endeavour to investigate and resolve any complaint within a period of 14 days. Please direct all inquiries and legal formal communications to sales@eliselashes.com.
歡迎蒞臨 eliselashes.com。以下條款與細則適用於本網站的使用者、顧客與訪客，旨在規範存 取服務、瀏覽內容與購買產品的法定約束協議。存取或於 eliselashes.com 購物，即表示您明確知悉並同意受本條款約束。
1. 條款接受
當您存取、瀏覽、註冊帳戶或透過 eliselashes.com 下單購物時，即表示您無條件同意遵守並受本條款與細則及本網站《私隱政策》之約束。若您不同意這些條款，請立即停止使用本網站。本條款適用於透過 eliselashes.com 進行的所有交易、互動與服務。
2. 產品使用、安全、衛生退換豁免與過敏/產品責任免責聲明
僅供個人使用： 於 eliselashes.com 出售的所有產品（包括假睫毛、睫毛膠水、輔助工具及美妝產品）僅供個人使用。未經本網站明確書面授權，嚴禁進行商業轉售。
嚴格個人衛生退換豁免（拆封商品概不退換）： 根據適用之消費者權益法例及國際消費者保護標準，基於公共衛生與個人健康安全考量，凡拆封後不宜退回之商品，一經拆封即不設退換及退款。假睫毛、睫毛膠水、眼線液及眼部美妝產品均直接接觸眼部肌膚與黏膜。一旦產品外層封條或獨立包裝經拆封、破壞或打開，eliselashes.com 在任何情況下均不接受退貨、換貨或退款申請。
過敏反應、產品品質問題與直接聯絡製造商要求：
eliselashes.com 僅作為零售商及分銷商，本網站並不製造、調配或生產本網站銷售之美妝產品或睫毛膠水。
美妝配方及睫毛膠水含有特定化學成分，可能引致不同程度的個人皮膚敏感或過敏反應。顧客有絕對責任自行核對產品成分、於使用前 24 至 48 小時進行皮膚過敏測試，並評估個人體質是否適合使用。
因使用任何產品而引致的任何不良反應、過敏症狀、眼部刺激、受傷、醫療併發症或對產品不滿，eliselashes.com 及其所有者、營運商、董事及僱員概不承擔任何法律、醫療或財務責任。
如發生任何過敏反應、皮膚/眼部不適、健康疑慮、產品品質缺陷或功能故障，顧客必須直接聯絡該產品之製造商或原始品牌擁有者。 所有產品保用、法律責任索償、成分查詢或健康疑慮，均由原始產品製造商全權負責。
健康與美妝聲明： 本網站或包裝上提供的任何健康、美妝或效果聲明僅供參考。個人使用效果因人而異，本網站不保證特定之美妝效果或配戴持久度。
3. 定價、庫存狀態與服務變更
貨幣與增值稅： 本網站顯示的所有產品價格均以英鎊（£ GBP）標示，已包含英國現行增值稅（VAT），但不包含運費（除非另有明確說明）。
價格調整： 我們保留在接受訂單前的任何時候，隨時調整展示價格、產品描述或運費的權利，恕不另行通知。
庫存狀態： 所有產品均視庫存情況而定，並可能隨時下架或停售。若已訂購產品無法供貨，eliselashes.com 將通知您並安排提供替代產品或就缺貨產品全額退款。
服務變更： 我們保留隨時修改、暫停或終止本網站、產品或服務任何部分的權利，且無需對您或任何第三方承擔責任。
4. 產品正品保證與描述說明
正品保證： 我們保證於 eliselashes.com 銷售的所有產品均為 100% 正品。為向顧客提供最具競爭力的價格，我們或會採購原定於全球其他地區銷售之商品。因此，產品名稱、包裝語言或外觀設計可能與您當地的版本略有差異。
示意性產品詳情： 本網站提供的產品圖像、照片及色卡僅供參考與展示說明之用。由於螢幕分辨率及拍攝光線差異，實際產品顏色及包裝或有微異。無包裝盒之商品的標價或會參考同類常規包裝產品的價格。提交訂單即代表您知悉並接受此類合理差異。
5. 訂單、付款與賬單安全
訂單確認： 於 eliselashes.com 提交的訂單僅構成購買要約，需經我們最終接受。我們保留因任何原因（包括疑似欺詐、庫存錯誤或未經授權的轉售行為）拒絕、限制或取消任何訂單的絕對權利。
付款方式： 結賬時須全額支付款項。我們接受 PayPal 及 Nochex 付款（支持信用卡、Visa、MasterCard、Maestro 及借記卡）。
賬戶資料準確性： 您同意為所有購買行為提供最新、完整和準確的交易及賬戶資料，並及時更新資料以便完成交易。
伺服器與加密安全： 付款交易及信用卡資料均經由 PayPal 或 Nochex 安全加密技術傳輸。我們的數據庫伺服器受英國高規格安全伺服器系統保護。除因我們之重大過失外，若第三方未經授權存取您提供的資料，eliselashes.com 對由此引起的任何損失概不負責。
6. 訂單確認與取消
提交訂單後，您將收到系統自動發出的確認電郵。該電購僅確認收到訂單，並不代表我們已正式接受訂單。只有當我們發出發貨確認電購時，買賣合約方告成立。我們保留在發貨前取消訂單的權利。
7. 運輸、交付與國際海關關稅
發貨與時效： 訂單將按標準物流流程處理。由於自動化物流作業，我們無法保證指定的送貨日期或特定抵達時間。
替代送貨地址： 為方便收取貨物，顧客可在結賬時填寫替代送貨地址。
免運費優惠： 網站顯示之免運費優惠僅適用於指定商品（如指定首飾或合資格之美妝產品），詳情以結賬時之說明為準。
風險轉移： 貨物損毀或滅失的風險在交付給承運商/郵政服務商時轉移至顧客。對於因海關檢查、當地郵政或外部物流公司造成的延誤或遺失，eliselashes.com 概不負責。
海關、進口關稅與稅款： 如訂單發送至本地以外的國家或地區，顧客將被視為進口人，須自行承擔目的地國家/地區海關徵收的所有進口關稅、清關費、增值稅及本地稅項。
8. 退貨、損壞索償與退款協議
重要法律告示： 基於眼部美妝及假睫毛之個人衛生與健康安全標準，一經拆封之商品嚴禁退換。 產品損壞或缺陷索償： 請於收到包裹時立即檢查。如產品在運輸途中損壞或存在缺陷，您必須於簽收後 48 小時內發送電郵至 sales@eliselashes.com 聯絡我們。
索償郵件須附上訂單號碼、詳細說明及損壞產品與包裝的清晰照片。經核實後，我們將安排補發或退款。
法定退貨期（僅限未拆封商品）： 根據遠距離銷售法規，您可在收到貨物後 7 天內以電郵通知我們辦理退貨。退貨商品必須符合以下條件：
商品必須保持 100% 未使用、未拆封，且原裝保護封條、包裝及標籤完好無缺。
商品狀況必須與發貨時完全一致。
隨訂單附送之任何免費贈品、促銷禮品或套裝配件必須一併退回。
退貨運費： 買家須自行承擔退貨之郵資及追蹤費用。退貨運費之退還與否由 eliselashes.com 保留最終決定權。建議使用具追蹤功能之郵寄服務。
退款安排： 經核實符合條件之退款，將於 eliselashes.com 收到並檢查退貨商品後 30 天內退回至原付款帳戶。
9. 知識產權
eliselashes.com 上的所有內容（包括文字、圖形、標誌、按鈕圖標、產品描述、圖像、數位下載、數據彙編、軟件及視覺設計）均屬 eliselashes.com 或其內容供應商之專有財產，受英國及國際版權法、商標法及知識產權法保護。未經我們明確事先書面許可，不得擷取、複製、修改、出版或分發本網站之任何內容。
10. 用戶提交與反饋
若您向我們發送特定建議、顧客評價、產品反饋或創作想法（不論透過線上、電郵或其他方式），即表示您授予 eliselashes.com 無限制、免版稅、永久及不可撤銷的許可，允許我們在全球任何媒介中自由編輯、複製、出版、分發及翻譯該等內容，而無需向您支付任何報酬或承擔任何義務。
11. 禁止行為與帳戶終止
您被嚴格禁止將本網站或其內容用於以下用途：(a) 任何非法目的；(b) 唆使他人進行違法行為；(c) 違反本地、國際或法規；(d) 侵犯或違反我們的知識產權；(e) 騷擾、虐待、侮辱、傷害或歧視；(f) 提交虛假或誤導性資料；(g) 上載病毒或惡意代碼；或 (h) 干擾網站安全功能。若違反任何禁止使用條款，我們保留立即終止您帳戶並限制存取本網站的權利，恕不另行通知。
12. 第三方連結
透過 eliselashes.com 提供之某些內容、產品及服務可能包含來自第三方的材料。本網站上的第三方連結可能會將您引導至與我們無關的外部網站。我們不負責審查或評估第三方網站的內容或準確性，亦不對外部交易或網站安全承擔責任。
13. 責任限制與賠償條款
責任限制： 在適用法律允許的最大範圍內，eliselashes.com 及其董事、高層、僱員、附屬公司、代理人及承包商，概不對因使用本網站或購買之產品而引起的任何直接、間接、附帶、懲罰性或衍生損害（包括利潤損失、數據遺失、皮膚/眼部敏感不適、過敏反應或業務中斷）承擔任何形式的法律賠償責任。
賠償保證： 您同意就因您違反本條款與細則或侵犯任何法律或第三方權利而導致的任何索賠（包括合理的律師費），向 eliselashes.com 及其母公司、子公司、合作夥伴、董事及僱員進行賠償，並使其免受損害。
14. 不可抗力
若因超出合理控制範圍的事由（包括但不限於天災、惡劣天氣、戰爭、恐怖襲擊、民事動亂、政府法規、禁運、全球流行病、供應鏈中斷、勞資爭議或公共電訊網絡故障）導致未能或延遲履行本條款項下之義務，任何一方均無需承擔違約責任。
15. 可分割性與完整協議
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